Frequently Asked Questions

1. Click “On The Cart” button on the products you wish to purchase.

2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.

4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “Next” button.

5. From here, you need to select your shipping methods and click “Next” button.

6. Next, you’ll need to choose your payment method then click “Next” button.

7. After the steps above have been done, you need to reconfirm your billing details and agree on the terms and condition.

8. Click “Confirm Order” to complete your order. offers various kind of Payment Methods as shown below or you can click here to go to our payment page for more details.

1. Online Payment

2. Paypal / Credit Card

    Paypal (Visa or Mastercard / American Express / Paypal Funds)

3. Offline Payment


Bank Account : 562731120121

Account Name : FINEST OUNCE

You may scan / snap a picture and email us the above info to Email Address :

You can also WhatsApp us at +6012-279 2269

Note: Your purchase product will not be delivered until we have this confirmation.

Step 1: Log in your account.

Step 2: Click on “Account Maintenance”.

Step 3: Edit your account information and shipping address here.

Step 1: Click on “Lost Password?” and fill your email that used to register the account in the box.

Step 2: Click “Submit”

Step 3: A verification token will be sent to you. Once you have receive the token, you will be able to choose a new password for your account.

Yes, only the order is still on pending status.

Please send an email to our customers service email at to inform us about the cancellation order.

Orders that are in shipping or shipped will not be cancel.

All products transaction currency will be done in Malaysia Ringgit (MYR)

Delivery usually will takes about 1 to 3 working days for domestic and 4 to 11 working days for international orders. Click here to go to our shipping page for more details.

Sorry that we are unable to clear your doubts in the FAQ page. Please kindly send us an email to for us to clear your doubts.

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