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Frequent Asked Questions (FAQ)

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Finestounce.com.my offers various kind of Payment Methods as shown below. Or you can click here to go to our payment page for more details.

  1. Online Payment (FPX)
  2. Credit Card
  • (Visa or Mastercard / American Express)
  1. Offline Payment
    Bank :
    MAYBANK BERHAD
    Bank Account : 562731120121
    Account Name : FINEST OUNCE

 

You may scan / snap a picture and email us the above info to Email Address : support@finestounce.com.my

You can also WhatsApp us at +60124772269

Note: Your purchased products will not be delivered until we have this confirmation.

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Step 1 : Click on “Lost Password?” and fill your email that used to register the account in the box.

Step 2 : Click Submit.

Step 3 : A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Yes, only if the order is still on pending status. If the order has already been shipped out, you cannot cancel the order.

For refund process, we will refund 95% of your total order with terms and conditions. Refund process will take 1-2 weeks.

Please send an email to our customers service email at support@finestounce.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

All products transaction currency will be done in Malaysia Ringgit (MYR)

For international order, we will take 2-3 working days to process it while for local 1-2 working days. Any new order that we received 1 day before public holiday in Malaysia, we will process your order in the next working day.

Delivery usually will takes about 1 to working days for domestic and 4 to 11 working days for international orders. Click here to go to our shipping page for more details.

Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to support@finestounce.com.my for us to clear your doubts.

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